At Simra Hospitality, we strive to provide our customers with the highest quality travel products. However, we understand that sometimes returns or exchanges are necessary. Please read our return and refund policy below:
1. Return Policy
We accept returns for items that are defective or damaged upon delivery. Please note the following conditions for returns:
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Eligibility for Return: Products are eligible for return within 7 days from the date of delivery if they are defective or damaged.
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Return Process: To initiate a return, please contact us within 7 days of receiving your order at [email protected]. Include the following information:
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Order number
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Description of the issue (damaged, defective, etc.)
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Photographic evidence of the damaged or defective product
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Condition of Returned Items: Items must be unused, in original condition, and in the original packaging for a return to be processed.
2. Refund Policy
Refunds are issued only if the returned item meets the conditions outlined above. Once we receive the returned product, we will process the refund via cash.
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Refund Timeframe: Refunds will be processed within 10–14 business days of receiving the returned item.
3. Non-Returnable Items
The following items are not eligible for return or refund:
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Products that have been used or altered
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Items not purchased directly from Simra Hospitality
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Items that are no longer in their original packaging
4. How to Contact Us
For any questions or concerns regarding your return or refund, please contact our customer support team at:
Please make sure to include your order details in your message for faster processing.
5. Shipping Costs
Shipping costs for returning an item are the responsibility of the customer unless the item is defective or damaged. In such cases, we will cover the return shipping charges.
6. Changes to This Policy
Simra Hospitality reserves the right to update or change this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.